Let’s try something else

We've got other ways of helping.

Strengthen the Hub’s signal

Learn how the Hub’s surroundings can affect the WiFi signal

Check for WiFi blackspots

Find and tackle spots in your house with poor WiFi signal

Issues with just one device

Help if there’s only one device struggling to connect

Try a wired connection

See if you can get online with a wired connection

Reset the Hub

Find out how to reset the Hub back to its original settings

Call us

Talk things through with our helpful team over the phone
Accessibility and extra support