Mobile help and support

As part of our merger with O2, we stopped selling Virgin Mobile plans at the end of August 2023.

If you had a Virgin Mobile plan, you’ll now be on an equivalent O2 plan. While you have the same contract with Virgin Mobile, your services are now provided by O2. All these changes were automatic – and you would have been contacted about them 30 days prior to your move date.

You can easily check and manage your mobile plan by signing in to My O2.